commitment

The client services department for Triumphant College, plays a critical role in ensuring the success of the institution and its students. To fulfil responsibilities effectively, the team are making a commitment to the following:

1. Providing exceptional customer service: client services team are the face of the college to the students, faculty, and stakeholders. The client service responsibility is to provide exceptional customer service at all times, whether it is answering inquiries, resolving issues, or providing guidance and support to students.
2. Ensuring student success: our primary focus is on ensuring that students have a positive and successful experience at the college. This involves providing them with accurate and timely information, responding to their needs promptly, and facilitating access to academic and support services.
3. Maintaining a high level of professionalism: client services team expected to maintain a high level of professionalism at all times. This includes dressing appropriately, communicating effectively, and demonstrating a positive attitude.
4. Being knowledgeable about college policies and procedures: client services must be knowledgeable about the college's policies and procedures, including academic programs, course requirements, registration, and financial aid. This will enable us to provide accurate information to students and assist them in navigating the college's processes.           
5. Continuously improving our skills and knowledge: To be effective in our role, we must continuously improve our skills and knowledge. This includes attending training sessions, staying up-to-date with industry trends, and seeking feedback from the team and colleagues.

2023 THEMES

Proactive and accountability